Questions
We've answered the questions we hear most often. If you don't find what you're looking for, we're always happy to help.
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Product
What is ONE balm?
ONE balm is a thoughtfully formulated multipurpose balm designed to simplify your routine. It deeply nourishes dry skin wherever you need it most.
Where can I use it?
Use ONE balm on lips, hands, cuticles, elbows, dry patches, and anywhere skin needs lasting moisture.
Is it suitable for sensitive skin?
ONE balm is formulated with thoughtfully selected ingredients. As with any skincare product, we recommend patch testing if you have particularly sensitive skin.
Ingredients
Is ONE balm made with natural ingredients?
We thoughtfully select ingredients that are effective, nourishing, and aligned with our philosophy of creating fewer, better products.
Is it cruelty-free?
Yes.
ONE balm is never tested on animals.
Orders
When will my order ship?
ONE balm is currently available for pre-order.
Orders placed before October 4, 2026 will begin shipping the following day. You'll receive an email with tracking information as soon as your order is on its way.
After launch, orders will typically ship within 1–3 business days.
Do you accept returns?
Unused products may be returned within 30 days.
