Shipping policy

Thank you for choosing L O W E.

We take great care in preparing every order. Each package is thoughtfully packed and shipped from our studio to ensure it arrives safely.

Processing Time

ONE balm is currently available for pre-order.

Orders placed before October 4, 2026 will begin shipping on that date in the order they are received.

After launch, orders will typically be processed within 1–3 business days.

Domestic Shipping

We currently ship within the United States.

Shipping rates and estimated delivery times are calculated during checkout based on your location and selected shipping method.

Delivery

After your package has been shipped, delivery times are determined by the carrier and may vary depending on destination, weather, or other circumstances beyond our control.

While we do everything we can to ensure prompt delivery, L O W E is not responsible for delays caused by shipping carriers.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.

L O W E is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error, please contact us as soon as possible. If your order has not yet shipped, we'll do our best to update the address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We'll work with you and the shipping carrier to help resolve the issue as quickly as possible.

Questions

If you have any questions about your order or shipping, we're always happy to help.

Please contact us at:

hello@lowebeauty.com